Our Postgraduate programmes cancellation policy (applies to 10 day programme, foundation programme, MSc Year one, MSc Year two, MSc Year three, our one day endodontic surgery course, our CBCT Level 1 and 2 course and the Alumni course). Updated 24th April 2024.
Please note that all deposits are non-refundable and non-transferable between programmes.
If you cancel your place on the programme on or before 90 days of the start date of the programme (day 1), you will be liable for £550 for the 10 day programme, £550 for the PG Certificate programme , £750 for PG Diploma, £550 for Dissertation (which would include any deposit payment made), £350 for the one day endodontic surgery course, £350 for the CBCT Level 1 and 2 course and £550 for the Alumni course.
If you cancel your place on the programme between 90 days and 60 days of the start date of the programme (day 1), you will be liable for 50% of the total programme cost.
If you cancel your place on the programme within 60 days of the start date of the programme (day 1), you will be liable for 100% of the total programme cost.
If you cancel your place on the programme after the start date of the programme (day 1), you will be liable for 100% of the total programme cost. Interruptions of studies count as programme cancellations.
If you wish to cancel your place on the programme, you must notify us by email to [email protected]
Please note that the effective date of cancellation will be the date that we confirm safe receipt of your cancellation instructions to you and NOT the date you sent us an email.
The Dissertation investment
If you submit your dissertation within 18 months of the start date of the dissertation module, you will be refunded £2,000 (see monthly invoices for details). To qualify for the refund, your submission must meet the assessment criteria which is a 15,000 word dissertation with a 10% excess word count allowance (up to 16,500 words is permitted)
We would also stipulate a minimum word allowance of 13,500 for the submitted work to qualify for the refund.
The start date of the dissertation module is the date that the first webinar takes place, usually in October or February.
Payment methods
To allow for easier budgeting, we allow monthly payments (made on or before the due date for each invoice) but we need you to complete a direct debit mandate. This can be done online 24/7 by following this link, https://manage.directli.co.uk/pay/co/GEN8508477602 .
We will accept credit card payments made monthly (on or before the due date for each invoice) but only if you are not able to set up a direct debit due not having a GBP current account. This is primarily for non-UK based delegates.
Alternatively, we can arrange for you to receive a single invoice for the whole programme amount and the entire balance would then be payable in one lump sum.
Late Payments
All payment requests will be invoiced to you by email on 1st of each month or shortly after for payment due by 9th of the month. Outstanding balances at the end of the due month will incur a late payment charge of 5%. If 2 months payments are outstanding by the last day of any month, the full balance of the total cost of the programme will become due and payable immediately.
Programme amendments
Any amendment to a confirmed booking will attract an administration charge of £150. If you elect to change from a classroom based programme you have booked to an online based programme, an additional charge of £25 per each teaching day affected will be charged (this covers the cost of postage & packaging and extra materials)
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